Personal tools
You are here: Home Contact Us Forms Need Help? Book a Librarian
Ask A Librarian

24/7 Reference help

Text 970-497-2131 and enter TOV as the first three characters of the text, then type your question.

or chat below

"History is a living horse laughing at a wooden horse. History is a wind blowing where it listeth. History is no sure thing to bet on. History is a box of tricks with a lost key. History is a labyrinth of doors with sliding panels, a book of ciphers with the code in a cave of the Saragossa sea. History says, if it pleases, Excuse me, I beg your pardon, it will never happen again if I can help it."

—Carl Sandburg (1878-1967) American writer known for free verse, Smoke and Steel

 

Need Help? Book a Librarian

Book an appointment with a Vail Public Library staff member to assist you with getting started downloading eBooks and audio books from the library's website. Though staff are not information technology experts, we can help you with accessing the library's eBook and audiobook collections. When you come for your appointment regarding library downloads, we ask that you:

  • Bring your library card.
  • Bring your laptop and a power cord, applicable for any wire transfers.
  • Bring the device onto which you want to download titles and any connective cords.
  • Any information, error messages, etc. you may have encountered while downloading titles on your own.
  • Know any usernames and passwords related to your device (Amazon login, Adobe ID or Apple ID).

Please note that although we are willing to troubleshoot over the phone, it is very difficult to assist people remotely.

(Required)
Your name.
Enter your phone number.
(Required)
Enter your library card number
What device make and model (i.e. Kindle Fire, Nook Simple Touch, etc.) are you using? Please be as specific as possible.
(Required)
If you plan on downloading to a computer before transferring to your device, what operating system are you using?